For most of the history of enterprise technology, systems have talked in whispers. They process requests, store data, and generate reports, but they wait for you to ask before they talk. If a payment fails, or an order ships, or inventory levels dip low, the news doesn’t travel on its own. It waits passively for…
We are at the beginning of a new age of technology. AI has had some remarkable success in pilot projects and proof of concepts, but often struggled when it came to scaling up into businesses as a whole. Why was this? Because AI has always been viewed as a ‘solution’ that could be ‘bolted on’…
Sales as a Science? Sure, but that’s not all! I keep hearing that sales is now considered a science. And, yes, of course, that’s only natural. There are methodologies, GTM plans, lead scoring formulas, outreach automation, and then there are also numerous KPIs on each dashboard. It is all planned, tracked, and scalable, and if…
Agentic AI: this kind of intelligence is promoted as the next evolution: intelligence that doesn’t merely respond to queries, but has purposeful action. They can observe, decide, and implement actions independently, but within specific goals. There’s an important reality that can easily be missed, however, which is that agentic AI, without live data, is simply…
Navigating the new reality: How proactive customer operations have become your most valuable asset For many years, the SaaS or PaaS business model has been built on a comforting notion called Annual Recurring Revenue, or ARR for brevity. There was a time when this number held a great deal of meaning, as businesses could plan…
Agentic AI is moving from theory to reality. Instead of relying on a single large model to answer questions, we now talk about networks of agents. Each agent has a specific role and skillset. Some handle data extraction, others reasoning, others interaction with external systems. Together, they form a powerful ecosystem that can solve complex…
